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Free Shipping
On Orders Over $200
Easy Returns
30 Day Return Policy
FAST DELIVERY
SHIPPING INFO
Shipping Charges for Online Orders
We offer Free Shipping on orders over $200.
Some items are not eligible for free shipping: Used Gear, Sharkskin, Oversize and overweight items (ex. paddleboards, large gear bags, tanks and weights).
For orders not eligible for Free Shipping, please use the "Calculate Shipping" option at checkout after entering your address.
If your order is eligible for Free Shipping and you'd like to have it shipped priority, please add into your order notes and our staff will reach out regarding any additional costs before shipping out your order.
How Will My Order be shipped?
We utilize a variety of courier options including Purolator, Canpar, UPS, ICS and Canada Post. We compare the different companies and choose the most economical option with the quickest time frame. If you have a preference for shipping options, please add it to the comments section at checkout.
Canada Post Strike: Due to the Canada Post strike, we will be using other alternatives when at all possible. If you live in a rural area or have a PO box address, please provide an alternate address is possible. Due to the higher shipping costs of shipping to the Maritimes and Territories there may be additional fees (we will reach out to you if this is the case).
Backordered Items
Does your item appear as backordered? Often this just means we do not have the item in stock at the moment but our supplier does. We place orders weekly from our major brands so often we will see your item within 1-3 weeks. If you need something in a hurry, please contact us before placing your order so we can give you an accurate eta.Â
After placing your order, one of our staff will reach out and let you know when you can expect to receive your order.
How Long Will Delivery Take?
Orders are shipped within 1-2 days of placing your order. If an item is backordered or out of stock, one of our staff will be in touch.
Please note that the estimates below are "Business Days" (Monday-Friday). Please allow 1-2 days for processing/packing your order, especially during the holiday season! Orders placed after 2pm, will ship out the following day. If your order is placed after 2pm on Friday, it will not ship out until Monday.
Delivery time ranges from 2-10 days depending on location. If you need your order by a certain date, please be sure to add it in the order notes at checkout or contact us directly. We do everything in our power to ensure orders are delivered on time, but due to some circumstances out of our control with shipping companies, we cannot make any guarantees.
Where Can I View My Sales Receipt and Tracking Information?
Your invoice will be automatically sent to your email, please be sure to check your junk mail if you can't find it. If you created an account at checkout, you can click here to view your order history and receipts there as well.
Once your order has shipped, you will receive an email with tracking information.
What if I am Not Home when My Package is Delivered?
Due to the higher value of our products, all of our orders are shipped requiring a signature. This ensures that your order will not be left at your doorstep unattended if you are not home. If you need your order shipped without a signature, please put your request in the order notes. Please note that we cannot be responsible for lost or stolen packages if you choose not to have a signature.
What Happens if the Shipping Company Loses My Package?
We insure all of our shipments, and in the unlikely event your package goes missing during transit, we will initiate a claim on your behalf for the package. If the carrier is unable to locate it in a timely manner we can either ship a replacement (if available) or you can choose to cancel the order.
All orders require a signature upon delivery, in the event you are not home to sign for your package, the shipping companies will leave a notice for you with further instructions.
Where do You Ship?
Many of our brands do not allow us to ship internationally, so at the moment we can only accept online orders within Canada. For our friends in the U.S, please contact us directly and we will see what we can do!
How Long Will Delivery Take?
Orders are shipped within 1-2 days of placing your order. If an item is backordered or out of stock, one of our staff will be in touch.
Please note that the estimates below are "Business Days" (Monday-Friday). Please allow 1-2 days for processing/packing your order, especially during the holiday season! Orders placed after 2pm, will ship out the following day. If your order is placed after 2pm on Friday, it will not ship out until Monday.
If you need your order by a certain date, please be sure to add it in the order notes at checkout or contact us directly. We do everything in our power to ensure orders are delivered on time, but due to some circumstances out of our control with shipping companies, we cannot make any guarantees.
EASY
RETURNS & EXCHANGES
Holiday Return Policy
Want to exchange or return an item? Orders placed between December 3rd – December 24th will have until January 7th to complete a return (or 14 days, whichever is longer). We will not be processing returns December 26th – 31st.
To be eligible for a return, all items must be unused and in new condition. Items must also be in their original, unaltered packaging, and include all packing materials, warranty cards, manuals and accessories. We can only refund or exchange products that have not been in contact with water or lubricant.
Returns that fail to meet the above requirements may be refused, or charged a restocking fee at the Diving Locker’s discretion.
Refunds: Refunds will be made with the original payment method. If your original order included Free Shipping and your return causes your order to fall below the Free Shipping minimum, a shipping charge will be deducted from your refund.
Exchanges: If you are exchanging an item and your original order included free shipping, we will cover the shipping of the new item to you (one time only).
Return Policy
Want to exchange or return an item? Online orders have a 30Â days return policy (starting from the day your order is delivered). Items purchased in-store have a 7 day return policy.
To be eligible for a return, all items must be unused and in new condition. Items must also be in their original, unaltered packaging, and include all packing materials, warranty cards, manuals and accessories. We can only refund or exchange products that have not been in contact with water or lubricant.
Returns that fail to meet the above requirements may be refused, or charged a restocking fee at the Diving Locker's discretion.
**Freediving Wetsuits - Due to the sensitive nature of open cell neoprene, returned Freediving Wetsuits will be inspected thoroughly for any fingernail tears or holes, a restocking fee may apply for small damages, larger damages may result in a refusal of return.
Refunds: Refunds will be made with the original payment method. If your original order included Free Shipping and your return causes your order to fall below the Free Shipping minimum, a shipping charge will be deducted from your refund.
Exchanges: If you are exchanging an item and your original order included free shipping, we will cover the shipping of the new item to you (one time only).
Please complete our Online Return form below, prior to sending any product back to us.
Restocking Fee
If a returned item or it's packaging is found to be damaged or missing contents, your item may be refused or a 20% restocking fee may apply.
Prescription Masks can be returned but will be subject to a 10% restocking fee
Defective or Incorrect Products
If you've received a defective or incorrect product, please Contact Us immediately and we will do whatever possible to resolve the issue.
What Items are Not Eligible for Returns?
- Dive Trips & Dive Courses (Please view our cancellation policy here)
- Gift Cards
- Closeout/Sale Items
- Special/Custom Orders (including drysuits)
- **Prescription Masks can be returned but will be subject to a 10% restocking fee
Shipping Fees
Shipping fees for returns are the responsibility of the sender, and are not eligible to be refunded unless the return is a result of our error.
Please Note: If your original order included Free Shipping and your return causes your order to fall below the Free Shipping minimum, a shipping charge will be deducted from your refund.
Customer Return / Exchange Request Form
Need to do an exchange? No problem, just fill out this form and one of our staff will be in touch soon!
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